How Do We Ship Large Mirrors Safely? A Look Behind the Scenes at Nordic Style
Behind the Scenes
How do we ship large mirrors safely?
Transporting large mirrors is a true art form. A mirror measuring 180 by 80 centimeters can easily weigh 20 kilograms and requires a careful approach. That’s why at Nordic Style, we’ve tailored our entire logistics process to ensure the safe transport of our designer mirrors. From careful packaging in our workshop to delivery to your home: every step is carefully planned to ensure your mirror arrives exactly as we shipped it. In fact , 99.8% of all mirrors reach their destination without a single scratch.
Specialized Transportation
Why use specialized carriers for mirror transport?
We don’t entrust our mirrors to regular shipping services. Instead, we work exclusively with carriers who specialize in transporting fragile items. These professionals understand exactly how a mirror should be handled. They know how to grip a package without putting pressure on the glass, how to avoid sudden movements, and why vibrations during transport must be kept to a minimum.
Our carriers will contact you by email two days before the scheduled delivery. They will let you know the time window for the delivery and give you the opportunity to request any changes. When placing your order, you can also include specific comments about your preferred delivery time.
Packaging
Packaging as the First Line of Defense
Before a mirror leaves our studio, it is placed in protective packaging designed to absorb any potential impacts and vibrations. This process begins during production: each mirror is fitted with an explosion-proof safety film on the back. Should something go wrong, this film ensures that the glass stays intact and does not shatter into sharp pieces.
The packaging consists of multiple layers of protection:
- Bubble wrap to prevent scratches on the surface
- Corner profiles for additional edge protection
- Styrofoam on all sides
- Sturdy, double-thick cardboard packaging, custom-made for each collection
Whether it's a round mirror from the Nea collection or a large arched mirror from the " Maj " series, every shape gets its own custom protection.
On the Road
Transportation: Every Kilometer Counts
During transport, the focus is on stability and vibration damping. Mirrors are always transported upright, never flat. This prevents the glass from bending under its own weight. Inside the truck, they are secured with special clamps that prevent pressure points. Sufficient space is always left between multiple mirrors so that they cannot touch each other in the event of sudden movements.
Our carriers carefully plan their routes to avoid bumpy roads and heavy traffic whenever possible. They deliberately drive more slowly than usual and take wide turns. These precautions ensure that your large mirror arrives in perfect condition.
Delivery
Delivery to the ground floor
Delivery takes place on the ground floor, behind the first door. This means that our delivery personnel will bring the mirror right up to your front door. This procedure is entirely for safety reasons: carrying large mirrors down narrow stairwells poses an unnecessary risk.
Upon arrival, the driver will inspect the packaging with you. If there is any visible damage to the outside, he will note it on the delivery slip. Only after you have checked that everything looks in order should you sign for receipt. This procedure provides extra protection in case something did go wrong during shipping.
Claims Processing
If something does go wrong
Despite all our precautions, it does happen that a mirror arrives damaged. This occurs in only 0.2% of all deliveries. In such cases, we have a clear procedure in place to resolve the issue quickly.
Please contact our customer service directly using the return form. Briefly describe what happened and take a few photos of the damage:
- In the event of glass damage: take photos of both the front and back of the mirror
- If there is damage to the frame: zoom in on the damaged area
- A photo of the packaging can be useful as evidence of damage during shipping
We’ll make sure a replacement mirror is delivered within five business days. At the same time, our carrier will pick up the damaged mirror—this is done all at once during the exchange.
Frameless Collection
A Special Focus on Frameless Mirrors
Frameless mirrors such as the Maj Frameless and Nea Frameless require extra care during transport. Without the protection of a frame, the edges of the glass are more vulnerable. That is why these mirrors are wrapped in a thicker protective material around the edges and are secured extra firmly in the truck.
Although the matte-polished edge of frameless mirrors is less sharp than unpolished glass, it still requires careful handling. Our carriers are trained to handle these specific products and know exactly how to grip the shipping box without applying pressure.
Delivery Time & Costs
Free shipping within five business days in the Netherlands and Belgium
All mirrors in stock are delivered free of charge within five business days,both in the Netherlands and in Belgium. This applies to every model in our selection, from the smallest round mirror measuring 60 centimeters to the largest arched mirror measuring 215 by 110 centimeters.
For custom projects involving frameless mirrors, the lead time is slightly longer, as these mirrors are made to order. Here, too, we’ll keep you closely updated on the progress so you’ll know exactly when to expect your mirror.
This service aligns with our philosophy of fair, transparent pricing. What you see is what you get, including professional delivery right to your door, with no surprises afterward.
Business Customers
Business Deliveries and Projects
For business customers such as hotels, hair salons, or yoga studios, we take the same meticulous approach, but on a larger scale. For project deliveries, we tailor the schedule to your operations. Do all the mirrors need to be delivered at once, or would you prefer them delivered in phases by floor or room? We’re happy to work with you to ensure the logistics are perfectly aligned with your project.
Larger orders are often delivered in a single truck, and our carrier schedules extra time for unloading and setting up all the mirrors. Here, too, delivery is always free, regardless of the size of your order.
Returns
Return shipments: just as careful as the outbound shipment
If, within thirty days, you decide that a mirror doesn’t match your interior after all, you can take advantage of our return policy. We’ll send a specialized carrier who will pack and transport the mirror with exactly the same care as during the original delivery.
The pickup of a return shipment is often combined with the delivery of a replacement mirror. If you’d like to exchange it for a different color or size, the driver will bring the new mirror and take the old one back at the same time. This saves you from having to make a separate appointment and ensures that you’re never without a mirror for long.
Frequently Asked Questions
Everything You Need to Know About Transporting Mirrors
Do you have any questions about the delivery of your mirror? Below you'll find the answers to the most frequently asked questions.
All mirrors in stock are delivered free of charge within five business days in the Netherlands and Belgium. The carrier will contact you two days before delivery to let you know the delivery time window.
Please contact us immediately using the return form (including for exchanges or damage). We will provide a replacement mirror within five business days and pick up the damaged one at the same time.
Delivery will be made on the ground floor, behind the first door. This is safer for both the mirror and the delivery person when transporting large, fragile items.
Yes, when placing your order, you can include notes regarding your preferred delivery time. The carrier will contact you in advance to coordinate the delivery and will try to accommodate your request. You will be notified of the delivery time via an email from the carrier.
Each mirror is protected with multiple layers of bubble wrap, corner protectors, Styrofoam, and sturdy cardboard packaging. The glass always has an explosion-proof safety film on the back.
We'll send a specialized carrier who will handle the mirror with the same care as during the original delivery. This can often be combined with the delivery of a replacement.
Each shape is packaged in custom-made packaging. Frameless mirrors receive extra protection around the edges, while framed mirrors are packaged differently than round ones.
The carrier will contact you in advance to arrange a convenient time. If something does go wrong, we’ll reschedule the delivery at no extra cost. We do ask that you be available at the agreed-upon delivery time so that we can deliver everything in one go.
Upon delivery, the driver will inspect the packaging together with you. Any damage will be noted before you sign for the package, so that claims can be properly substantiated.